Integrate Echo AI with Salesforce

What is Salesforce?

Salesforce Service Cloud is the world's #1 AI platform for service and it helps companies step into the AI era with confidence. It brings trusted AI and data together onto a single platform so companies can get started with AI faster and reimagine service in a way that drives efficiency and cuts costs across every touchpoint — self-service experiences, engagement, processes, automation, and operations. Scale support across every touchpoint and provide personalized experiences across every channel to increase customer satisfaction. Improve self-service experiences by empowering customers to find answers on their own terms.

What is Echo AI?

Your customer conversations are the most valuable data you have. Echo AI is the first generative AI-native Conversation Intelligence platform that turns every word your customers say into the insights and actions that drive growth. Echo AI integrates with external platforms to import customer interactions – calls, tickets, chats, surveys, and more – and export insights, actions, and alerts.

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