Integrate Echo AI with Helpshift

What is Helpshift?

Helpshift, recently acquired by Keyword Studios, is a consumer-first digital support platform, made for companies that want to meet the rapidly evolving needs of their customers wherever they are. Helpshift combines smart segmentation with conversational AI to quickly understand customer intent and facilitate a guided support journey across modern experiences -- from mobile apps to social messaging channels and from gaming consoles to the metaverse. Brands are able to solve customer problems quickly, improve the effectiveness of their agents, and transform support from painful events to continuous conversations. Enjoy exceptionally quick time to value as our easy-to-implement SDK, customizable automations, and white glove onboarding experience help you drive transformation and demonstrate ROI in a matter of weeks.

What is Echo AI?

Your customer conversations are the most valuable data you have. Echo AI is the first generative AI-native Conversation Intelligence platform that turns every word your customers say into the insights and actions that drive growth. Echo AI integrates with external platforms to import customer interactions – calls, tickets, chats, surveys, and more – and export insights, actions, and alerts.

Other Integrations