Interaction Analytics

Interaction Analytics Software

Use 100% visibility into interactions to deeply understand churn drivers, and act automatically to address them.

Interaction Analytics

Interaction Analytics Software

Use 100% visibility into interactions to deeply understand churn drivers, and act automatically to address them.

Interaction Analytics

Interaction Analytics Software

Use 100% visibility into interactions to deeply understand churn drivers, and act automatically to address them.

Interaction Analytics

Interaction Analytics Software

Use 100% visibility into interactions to deeply understand churn drivers, and act automatically to address them.

Total visibility into every interaction

Total visibility into every interaction

Total visibility into every interaction

Echo AI analyzes every interaction across every channel so you have complete visibility.

Echo AI analyzes every interaction across every channel so you have complete visibility.

A well-structured plan will help ensure smooth execution and minimize delays or bottlenecks.

Within 24 hours of implementing Echo AI, we discovered an opportunity to improve performance and quickly took action.

Ken Shields

Director of CX, NativePath

Generative answers to critical questions

Generative answers to critical questions

Generative answers to critical questions

Tell Echo AI what your most pressing questions are and sit back as AI agents review every single conversation and identify persistent and emergent trends.

Tell Echo AI what your most pressing questions are and sit back as AI agents review every single conversation and identify persistent and emergent trends.

A well-structured plan will help ensure smooth execution and minimize delays or bottlenecks.

What's driving churn?

What's blocking conversion?

How's our new product being received?

Turn raw text into dozens of insights

Turn raw text into dozens of insights

Turn raw text into dozens of insights

Understand customer intent, measure resolution rates, access smart summaries, gauge sentiment in agent-customer conversations, and so much more. Every conversation unlocks a wealth of new insights to track.

Understand customer intent, measure resolution rates, access smart summaries, gauge sentiment in agent-customer conversations, and so much more. Every conversation unlocks a wealth of new insights to track.

Understand customer intent, measure resolution rates, access smart summaries, gauge sentiment in agent-customer conversations, and so much more. Every conversation unlocks a wealth of new insights to track.

Track anything with powerful tags

Track anything with powerful tags

Track anything with powerful tags

From escalations to supply chain issues, you can create powerful tags that track anything with just a simple prompt. No special syntax or pre-training required. Track concepts, not just phrases.

From escalations to supply chain issues, you can create powerful tags that track anything with just a simple prompt. No special syntax or pre-training required. Track concepts, not just phrases.

From escalations to supply chain issues, you can create powerful tags that track anything with just a simple prompt. No special syntax or pre-training required. Track concepts, not just phrases.

Keep your customer data safe

Keep your customer data safe

Keep your customer data safe

Redact 25+ types of personally identifiable information

Control which AI models can access your data

Your data is never used for training beyond your own account

Start quickly with simple prompts, no training needed

Start quickly with simple prompts, no training needed

Start quickly with simple prompts, no training needed

Every part of the Echo AI pipeline, from tags to AutoQA to sentiment, can be quickly configured using natural language prompts. No pre-training or special syntax required.

Every part of the Echo AI pipeline, from tags to AutoQA to sentiment, can be quickly configured using natural language prompts. No pre-training or special syntax required.

Every part of the Echo AI pipeline, from tags to AutoQA to sentiment, can be quickly configured using natural language prompts. No pre-training or special syntax required.

Sync in conversations, sync out actions and insights

Sync in conversations, sync out actions and insights

Sync in conversations, sync out actions and insights

Sync in conversations, sync out actions and insights

John Burke

Executive Director, Customer Experience & Systems

"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.

I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "

John Burke

Executive Director, Customer Experience & Systems

"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.

I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "

John Burke

Executive Director, Customer Experience & Systems

"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.

I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "

John Burke

Executive Director, Customer Experience & Systems

"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.

I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "

Echo AI is transforming Conversation Intelligence. Let's show you why.

Echo AI is transforming Conversation Intelligence. Let's show you why.

Echo AI is transforming Conversation Intelligence. Let's show you why.

Echo AI is transforming Conversation Intelligence. Let's show you why.

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Frequently Asked Questions

Frequently Asked Questions

What call center metrics does AI conversation intelligence software help improve?

What data can Conversation Intelligence analyze?

What is the difference between call tracking software and a conversation intelligence platform?

What is the difference between conversation intelligence vs speech analytics?