Only Echo AI surfaces generative insights that automatically categorize business trends in real time, and at a depthCallminer can’t offer.

Only Echo AI surfaces generative insights that automatically categorize business trends in real time, and at a depthCallminer can’t offer.

Only Echo AI surfaces generative insights that automatically categorize business trends in real time, and at a depthCallminer can’t offer.

Echo AI enables any business user, not just data analysts, to easily analyze and act on insights in the moment.

Echo AI enables any business user, not just data analysts, to easily analyze and act on insights in the moment.

While Callminer is great at searching known topics from customer conversations, it is limited in uncovering new, hidden insights about your business.

While Callminer is great at searching known topics from customer conversations, it is limited in uncovering new, hidden insights about your business.

Proactive, not reactive

Echo AI automatically surfaces trends and topics from conversations, drawing focus to key areas of interest on its own, and in real-time. Drill into specific, immediate root cause analysis to get ahead of emerging issues.

Callminer relies on pre-built categories for its business insights, leaving customers with little wiggle room to discover new trends without knowing what to look for. Surfacing intel as it occurs is also not as simple.

Deeper insights at no additional cost

Intel you can act on

An intuitive interface that doesn’t leave you scratching your head

Fast Implementation

Proactive, not reactive

Echo AI automatically surfaces trends and topics from conversations, drawing focus to key areas of interest on its own, and in real-time. Drill into specific, immediate root cause analysis to get ahead of emerging issues.

Callminer relies on pre-built categories for its business insights, leaving customers with little wiggle room to discover new trends without knowing what to look for. Surfacing intel as it occurs is also not as simple.

Deeper insights at no additional cost

Intel you can act on

An intuitive interface that doesn’t leave you scratching your head

Fast Implementation

Proactive, not reactive

Echo AI automatically surfaces trends and topics from conversations, drawing focus to key areas of interest on its own, and in real-time. Drill into specific, immediate root cause analysis to get ahead of emerging issues.

Callminer relies on pre-built categories for its business insights, leaving customers with little wiggle room to discover new trends without knowing what to look for. Surfacing intel as it occurs is also not as simple.

Deeper insights at no additional cost

Intel you can act on

An intuitive interface that doesn’t leave you scratching your head

Fast Implementation

Proactive, not reactive

Echo AI automatically surfaces trends and topics from conversations, drawing focus to key areas of interest on its own, and in real-time. Drill into specific, immediate root cause analysis to get ahead of emerging issues.

Callminer relies on pre-built categories for its business insights, leaving customers with little wiggle room to discover new trends without knowing what to look for. Surfacing intel as it occurs is also not as simple.

Deeper insights at no additional cost

Intel you can act on

An intuitive interface that doesn’t leave you scratching your head

Fast Implementation

Feature Comparison

Feature Comparison

Capabilities

Speech-to-text transcription

Omnichannel ingestion (email, chat, surveys, etc.)

Sentiment analysis

PCI/PII redaction

Automated call scoring

Team dashboard

Keyword search

AI concept search

Pre-configured call categorization

Automatic call categorization

Manual scorecards

Natural language custom tags

Gen AI-generated tags

AI-powered tagging

Capabilities

Speech-to-text transcription

Omnichannel ingestion (email, chat, surveys, etc.)

Sentiment analysis

PCI/PII redaction

Automated call scoring

Team dashboard

Keyword search

AI concept search

Pre-configured call categorization

Automatic call categorization

Manual scorecards

Natural language custom tags

Gen AI-generated tags

AI-powered tagging

Our Customers Say it Best

Our Customers Say it Best

  • "Director of Customer Experience"

    Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!

    Ken S.

    Mid-Market(51-1000 emp.)

  • "Compliance and adherence without the heavy lifting"

    Echo AI has become one of my favorite tools when directing my team and we use it daily. My favorite feature so far has been "Streams" - This feautre analyzes and bundles information from conversations that allow us to have a quick glance at trending issues from our customers as well as our agents. This has been great for us because we have been able to get in front of shipping delays, packaging issues and more.

    Carlos M.

    Mid-Market(51-1000 emp.)

  • "A valued and strategic partner for us!"

    EchoAI has been a valuable partner to us - first helping us with better understanding how our team members were doing and then helping us understand the top drivers of call volume for our business. We've worked with a great group over there that have gotten to know our business and have offered up solutions that make the most of their technology. They have been very receptive to feedback and suggestions and are quick to pivot when needed. For example, we wished for additional data on a dashboard they provide and within a day, they had made the change for us.

    Retail Leader

    Mid-Market(51-1000 emp.)

  • "Director of Customer Experience"

    Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!

    Kevin Martin

    Mid-Market(51-1000 emp.)

  • "Director of Customer Experience"

    Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!

    Kevin Martin

    Mid-Market(51-1000 emp.)

  • "Director of Customer Experience"

    Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!

    Kevin Martin

    Mid-Market(51-1000 emp.)

  • "Director of Customer Experience"

    Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!

    Kevin Martin

    Mid-Market(51-1000 emp.)

  • "Director of Customer Experience"

    Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!

    Kevin Martin

    Mid-Market(51-1000 emp.)

  • "Director of Customer Experience"

    Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!

    Kevin Martin

    Mid-Market(51-1000 emp.)

  • "Director of Customer Experience"

    Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!

    Kevin Martin

    Mid-Market(51-1000 emp.)

  • "Director of Customer Experience"

    Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!

    Kevin Martin

    Mid-Market(51-1000 emp.)

  • "Director of Customer Experience"

    Prior to Echo AI, we were manually performing quality assurance on inbound phone calls. As a result of the manual process, and limited resources available, very few calls were being evaluated and scored. Immediately after implementation, with 100% of our inbound calls now being listened to, our overall quality score increased dramatically. Echo AI is so easy to use , and it highlights exactly where our focus needs to be. We meet with the Echo AI customer success and product teams weekly to fine tune the application and discuss product enhancements. It's been an amazing process thus far!

    Kevin Martin

    Mid-Market(51-1000 emp.)

Request a demo and we'll show you what Echo AI can do with your conversations.

Request a demo and we'll show you what Echo AI can do with your conversations.

Request a demo and we'll show you what Echo AI can do with your conversations.

Request a demo and we'll show you what Echo AI can do with your conversations.